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Privacy-first celebrations
Privacy & data protection
This statement explains how Festulu collects, uses, stores, and protects information when you interact with our celebration services.
- Structured for Indian data protection rules and fireworks regulations
- Zero data resale promise backed by contractual controls
- 3-day response time for privacy requests with dedicated support
- Audit-ready documentation for sensitive celebration logistics
Information we collect
We only collect the data needed to plan, deliver, and support your celebration experience.
Account and contact details
Name, email, phone, age confirmation, and delivery addresses provided when you create an account or request a quote.
Order and logistics data
Product selections, serviceable PIN codes, delivery preferences, compliance documents, and communications with our celebrations team.
Payment and billing details
Transaction references and billing addresses processed via secure payment partners. Festulu never stores full card numbers.
Usage analytics
Device information, pages viewed, localisation preferences, and interactions captured through cookies to improve the storefront.
How we use your information
Data powers order fulfilment, regulatory compliance, delivery coordination, customer support, and marketing updates when you opt in.
Aggregate analytics help us plan inventory, improve product recommendations, and maintain service reliability across festive peaks.
- Confirming identity, eligibility (18+), and regional compliance before dispatching regulated goods.
- Communicating order status, logistics updates, safety advisories, and payment confirmations.
- Personalising storefront content, recommendations, and future celebration themes.
Retention & storage
Records are retained only for as long as required by law or to resolve disputes. Logistics and compliance documents are stored securely for the statutory period mandated by explosives regulations.
Marketing preferences are removed when you unsubscribe. Analytics data is anonymised and aggregated wherever possible.
Your rights
To exercise these rights, use the contact points listed below. We respond within the timelines prescribed by applicable law.
- Access: Request a copy of the data we hold about you.
- Correction: Update inaccurate or incomplete details.
- Deletion: Ask us to erase data when it is no longer required.
- Objection: Opt out of marketing communications at any time.
Contact the Data Protection Officer
We reply to privacy enquiries within 3 working days.
- privacy@festulu.com
- Phone
- +91-93443-59193
- Postal address
- Festulu Celebrations Pvt. Ltd., 221 Market Road, Sivakasi, Tamil Nadu 626123, India